The partner you'd actually trust with offshore staff.
MJL Offshore Staff Solutions exists because we knew we could help. Here's who we are, what we believe, and how we work — so you can decide if we're a fit.
I had spent 8 yeears on the Board of an NDIS service provider and saw the growing amount of admin and compliance required. So we built a relaiable partner to help.
— Richard Hancock, Associate DirectorWe started MJL because we knew we could help a lot of Australian businessesand organizations.
Richard spent 10+ years as a business consultant — 451 Consulting, Litmus Group(a division of PBB Advisory), PlusorMinus — advising Australian SMBs and not-for-profits on how to scale without breaking. Before that, he ran public-sector organisations at local, state and national levels. And for 8 years, he chaired the board of a growing NDIS service provider in Queensland.
Across all those roles, the pattern was the same: great Australian operators getting buried in compliance, invoicing, rostering, and reporting. Offshore staff were the obvious answer.
Josa Landayan had the other half of the answer. With 15+ years managing administrative, HR and quality teams across healthcare, manufacturing and construction — in the Philippines, USA and Papua New Guinea — she knew what good offshore management actually looked like. Structured. Hands-on. Genuinely cared about the people doing the work.
So we partnered. Josa runs the Philippines operation. Richard runs the Australian relationship. No middlemen. No call centres. Just two people accountable to you — and a carefully chosen team behind them.
Mission. Vision. Values.
Three short statements that determine every hire we make, every client we take on, and every problem we say no to.
Mission
Free Australian SMBs from admin overload so they can focus on the work that grows the business.
- Source the right offshore people — not the cheapest
- Embed them like local team members, not vendors
- Support both sides so the work just gets done
Vision
A future where every Australian small-to-medium business has the same scale leverage as a large enterprise — at a sustainable cost.
- Offshore staffing without the trust deficit
- Long-term partnerships, not transactional placements
- Philippines teams treated as the professionals they are
Values
Three behaviours we use to make decisions when no one's watching.
- Honest — we'll tell you when offshoring isn't the right fit
- Steady — we play long, not opportunistic
- Accountable — one Australian contact, one Philippines contact, always
Six things that make MJL different from the rest of the industry.
Most offshore staffing failures come from the same three mistakes — wrong fit, wrong management, wrong incentives. Here's how we avoid them.
We're founders. Not a broker.
Richard and Josa run this business — and answer your calls personally. There's no sales team passing you to an account manager you've never met. If something goes wrong, you know exactly who's solving it.
Australian operator + Philippines manager.
An offshore can sometimes be because both ends offshore" — a Philippines-based broker selling to Australian clients with no one local to call. MJL has Richard in Brisbane and Josa in Manila. Time zones overlap. Accountability is split correctly.
We say no to the wrong fits.
Not every business benefits from offshoring. If your work needs constant on-site presence, ad-hoc face-to-face problem solving, or has compliance restrictions that block remote work — we'll tell you on the first call and refer you elsewhere. Honest beats opportunistic.
Above-market wages keep staff long-term.
The cheapest offshore worker is also the one most likely to leave. We pay above the Philippines market rate so our staff stay — which means your team stays. Lower churn beats a slightly lower hourly rate every time.
Two named contacts. Always.
Day-to-day, you work directly with your staff member like any local hire. But when escalation is needed, you have Josa for HR, payroll and Philippines support — and Richard for strategy, billing and AU-side concerns. No tickets. No queues.
A free 2-week trial proves it.
Talk is cheap. Most clients start with a 2-week no-cost trial of their first staff member. If the fit isn't right, you walk away with no commitment. We absorb the risk because we know what good placement looks like.
Your data and IP are protected at every layer.
Offshore work only works if it's secure. Here's how we protect your information — physically, digitally, and legally — without you having to chase us about it.
Workplace Security
Physical environment standards
- Professional, fully secure office accommodation when required
- Uninterrupted power supply and dedicated internet
- Zero unauthorised access — in or out of working hours
- Work-from-home arrangements vetted before being approved
- Workspace audited for shared-space data exposure
Hardware & Software
Device-level controls
- Up-to-date Windows with managed updates
- Password management policies enforced
- Latest antivirus + endpoint monitoring on every machine
- Data-usage logged and reviewed
- External device saving disabled (no USB exfiltration)
- File deletion prevention enabled
- Restricted hours-of-access on sensitive systems
- Optional keystroke and activity-level monitoring
Legal & Contractual
Agreements signed before onboarding
- Confidentiality / Non-Disclosure Agreement
- Intellectual Property assignment clauses
- Data protection acknowledgement (Australian Privacy Act aware)
- Acceptable Use Policy for all client systems
- Background and reference checks on every hire
- Termination clauses if any agreement is breached
The legal & employment work — already done.
When you hire offshore through MJL, you're not setting up a Philippines entity, processing local payroll, or interpreting Filipino labour law. We do all of that. You just manage the work.
In the Philippines
Handled by Josa & the MJL team
- Full statutory compliance DOLE labour law, SSS, PhilHealth, Pag-IBIG contributions on time, every cycle
- Local payroll & tax BIR withholding, 13th-month pay, holiday pay — calculated and remitted by us
- Employment contracts Compliant contracts signed before onboarding — including probation, leave, and termination clauses
- HMO & benefits Healthcare cover, paid leave, and competitive benefits — so staff stay long-term
- HR & performance management Coaching, 1:1s, and conflict resolution handled by Josa's team — not pushed back to you
- Equipment & workspace Hardware sourcing, secure office space when needed, IT support
For Your Australian Business
Handled by Richard from Brisbane
- Single invoice in AUD One monthly invoice covering your staff member's full cost — no FX surprises, no Philippines transfers
- No Australian employment relationship Your offshore staff member is employed by MJL — you have no Fair Work, super, or PAYG obligations
- Privacy Act considerations We're aware of Australian Privacy Principles & help you build the right data-handling rules
- NDIS-specific knowledge Direct experience with NDIS Practice Standards and audit prep — Richard chaired an NDIS provider for 8 years
- Onboarding & integration We help you set up secure access, role documentation, and KPIs — not just send you a person
- Ongoing support & escalation One named contact in Brisbane for billing, scaling, or any issue. Real phone calls, not tickets.
The two people who answer when you call.
Plus the IT lead who keeps the systems running. No layers. No "case managers". Just the team.
Manila, Philippines
Josa Landayan
"The people we hire know our clients' businesses better than most local staff would in 2 months. That's the bar — and it's why retention is so high."
Josa runs everything on the Philippines side — hiring, training, payroll, performance, wellbeing. Before MJL she spent 15+ years managing administrative, HR and quality teams across multiple industries and three countries.
What Josa brings to MJL: the operational rigour of someone who's run complex teams in regulated industries. She doesn't just recruit — she develops people. Which is why MJL's offshore staff turnover is a fraction of the industry average.
Brisbane, Australia
Richard Hancock
"After 10 years consulting Australian businesses, I kept seeing the same thing — capable companies stuck on admin work and compliance work that didn't need to be local. The right offshore partner unlocks 20-30% capacity overnight. The wrong one costs you customers."
Richard is your contact in Brisbane. Before MJL, he spent 10+ years as a Business Consultant and Project Manager with 451 Consulting, Litmus Group (a division of PPB Advisory) and PlusorMinus Consulting. Prior to consulting, he held CEO roles in large public-sector organisations at local, state/territory and national levels.
What Richard brings to MJL: the operator's lens. He's been the CEO who needed offshore help. He's been the board chair worrying about compliance. He's been the consultant solving for capacity. That breadth is why MJL gets matched correctly to your business — not just sold to.
IT & Offshoring
Muthukumar Prakasam (MK)
MK keeps the technology side of MJL working. 20+ years as an IT consultant developing and implementing software systems and infrastructure for companies across Australia, Japan, the USA and Sri Lanka.
What MK brings: direct hands-on experience providing offshore IT solutions for businesses on three continents. When clients need secure remote access set up, system integrations between platforms, or technical due diligence on their offshoring model — MK is the one who answers.
Lets Connect.
You'll get a clear answer on whether offshoring fits your business — even if that answer is "not yet". No high-pressure pitch. No follow-up email funnels. Just a conversation with someone who's actually done this work.
- What roles or tasks you're considering
- Realistic cost & timeline expectations
- Whether MJL is even the right partner — we'll say so honestly